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What should you do when your Erie home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your residence – and your family members – against the multitude of risks you could experience, like break-ins, fire, and flooding. Even though your home may be prepared, that doesn’t mean you are. Do you know what to do if your Erie home alarm system goes off? The blaring of an alarm can be startling, confusing, and may provoke panic. Your best bet is to stay level-headed and adhere to these simple suggestions.

Actions to Take When Your Home Alarm System In Erie Sounds

It’s a situation no one wishes to face, but it’s also why you installed a home alarm system originally. You’re roused in the middle of the night with the unmistakable blaring of an alarm after one of your sensors has been triggered. What is your next move?

  1. Don’t panic. This is easier said than done when your home security alarm is blasting, and your heart is beating rapidly. But keeping a cool head is the optimal way to evaluate what is happening. Avoid the temptation of trying to manage the emergency alone instead let your monitoring professionals and first responders carry out their job.
  2. Attend to your loved ones. Your priority should be your loved ones and leading them to safety. In the event of a intrusion, this might include moving to a predetermined safe zone as far from access points as possible. Chances are your alarm may have scared off the trespasser, but it’s always better to be safe than sorry. If there’s smoke or a blaze, you need to leave your residence immediately.
  3. Don’t forget your cell phone. These days, almost all people carry their phones constantly with them, but you could fail to grab it during a crisis. Try to remember it. You’ll be able to stay connected with your monitoring experts and obtain notifications through your home security app.

Work With Your Round-the-clock Monitoring Team

Whenever your home alarm system in Erie goes off, your 24-hour monitoring experts will act immediately. Their first step is to confirm your alarm, and that involves communicating with you. The protocol they follow depends on the type of emergency. For instance, if a medical emergency is triggered, one effort will be made to get in touch with you before assistance is dispatched. If you have an intrusion - the most typical sort of alarm - a monitoring specialist will follow these steps to get in touch with you:

  • An attempt will be made to reach you through the command hub. You will generally be requested to provide a passcode.
  • If that attempt is not successful, a call is attempted to your principal contact number.
  • A second number or first emergency contact is attempted next.
  • If there is still no answer, nearby police officers are dispatched.
  • Your monitoring professionals will follow up with you again once authorities are contacted.

If you're not able to interact with monitoring agents, don't worry. Support will still be dispatched even when you're not available to substantiate the emergency.

Get prepared for any situation with a Vivint home alarm system in Erie

Stay ready for any crisis with a state-of-the-art home alarm system in Erie from Vivint. Dial (814) 992-4902 to start customizing your home’s defense today.